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How Can We Help?
Whether you need help choosing the right grill, have a question about your firepit order, or want to plan your outdoor kitchen project.
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Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days and transit time is 5 to 8 business days, so total delivery is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your firepit, gazebo, or furniture from our warehouse to your patio.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details on shipping coverage and timelines, please visit our Shipping Policy page.
What is your return policy for outdoor furniture?
We want you to love your outdoor living space. If something is not the right fit, please contact our team within the return window outlined on our Returns page. We will walk you through the process and help find the best solution for your situation.
Can I exchange an item for a different size or style?
We handle exchanges on a case-by-case basis depending on the product and availability. Reach out to our support team with your order number and the item you would like instead, and we will do our best to accommodate your request quickly.
What materials are your gazebos made from?
Our gazebos are constructed from weather-resistant materials designed for long-term outdoor use. Each product listing includes detailed specifications covering frame material, finish type, and weight capacity. If you need help comparing options for your deck or patio, our team is happy to assist.
Do your firepits work with natural gas or propane?
Fuel type varies by model. Each firepit product page specifies whether it uses propane, natural gas, or wood burning. If you are unsure which option works best for your outdoor setup, send us a message and we can help you narrow down the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment To You
Quick Responses
Our team aims to respond to every inquiry within one business day so your project stays on track.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Careful Packaging
Every firepit, grill, and furniture piece is packed with care to arrive at your door in perfect condition.
Free Shipping
Enjoy free shipping on most orders within the Continental U.S. with tracking included on every shipment.
Owned and operated by Veranda & Vale Outdoor Living
543 Pontoon Rd, Huger, SC 29450
